Refund & Sales Policy
These terms and conditions outline the return and refund policy for IPAX Services.
Thank you for choosing our service plans. If you’re not completely satisfied with your purchase, we’re here to assist you.
Return and Refund Terms
Customers have the right to cancel their order within 14 days from the date of purchase.
If you’re unhappy with your service plan, please contact us within 14 days of your purchase date and IPAX Services will issue a full refund, no questions asked.
If the request is made after 14 days but within 28 days, you may still be eligible for a partial refund. Unfortunately, after 28 days, no refunds can be processed.
To request a refund, please reach out to our customer service team using the contact details provided on our website.
Payment Methods
Payments can be made via:
- Phone card payment
- Website checkout
- Cheque by post
- BACS direct debit
Regardless of the payment method, your right to cancel remains valid for 14 days from the date of purchase.
Order Confirmation and Payment Processing
Once your order is placed, a member of our team will contact you to confirm your plan activation and notify you of your payment processing date. Please ensure your account has sufficient funds available.
If payment isn’t received, our team will follow up with you to confirm whether you wish to continue with your plan. If we’re unable to reach you, your purchase will be automatically cancelled.
Authorized Transactions
Payments must be made by individuals authorized to carry out transactions on their own behalf. We do not accept payments made under power of attorney or similar financial authority arrangements.
Claims and Customer Support
To make a claim or for any support regarding your service plan, please contact our team directly using the phone number displayed on our website. We’ll promptly arrange any necessary repairs or maintenance as part of your plan.